
Swapnika Nag
|
May 7, 2025
Hi there,
It’s Day 3 of Launch Week 9, and today’s update is all about breaking down language barriers in your customer conversations.
If you’re a global team supporting customers in different languages, it can be tough to keep up. Whether it’s Spanish, Bahasa, Hindi, or French—managing multilingual chats on WhatsApp can slow you down or require manual copy-paste work to translate messages.
Not anymore. Say hello to built-in message translation in Periskope. 🌍
💬 What’s New
Now, you can instantly translate incoming messages in WhatsApp chats with one click. Here's how it works:
✅ "See Translation" Button in Chats
If a message is in a different language from your preferred display language, you’ll see a “See translation” button appear just below the message. Click it to instantly view the translated text.
🌐 Set Your Display Language
You can choose your display language from:
Settings → Config → Display Language
This becomes your reference point for translation.
💡 Why This Matters
No more switching tabs or using Google Translate
Understand customer messages in real time
Enable faster response times across geographies
Support teams working in multiple regions and languages
Whether you're handling support in Southeast Asia, Europe, or Latin America, your team can now focus on the conversation—not the language.
Simple, powerful, and already live. Try it out and make every conversation count—no matter the language.
More exciting updates coming tomorrow!