Amura Health is a Chennai-based healthcare company running personalised health programmes across weight management, gut health and mood.
Each programme combines medical guidance, health coaching and day-to-day support, delivered by guidance counsellors, healthcare counsellors, health coaches and doctors working together.
Every client gets a WhatsApp group with their coaches and doctors in it. Daily check-ins, questions and clinical requests all come through that group.
Amura runs 20 care teams, each built around one manager and two head coaches, with counsellors, coaches and doctors all working inside the same client conversations. That structure gives a client plenty of people to reach, and it also means no single person owned what came in.
Any of them could pick up a client question, which in practice meant sometimes none of them did.
Team managers had the same gap from above. They couldn't tell how quickly their teams were responding or which requests were still open, and the only way to check on a client was to open the group and read through it.
Periskope gave Amura a single workspace for its client groups, with all 20 care teams working inside it.
Multi-agent WhatsApp Inbox: All 200+ coaches and doctors work the client groups from one workspace, each seeing only the clients they are assigned to.
AI ticketing and routing: The AI reads an incoming request, raises a ticket and assigns it to the person who should handle it.
AI message flagging: Urgent messages get flagged so the team can pull them out of a busy thread.
WhatsApp Group Management: New client groups are created with the right coaches and doctors already added.
A coach opens their workspace in the morning and sees only the clients they are responsible for, with every request already carrying a name and a status.
Routing changed the most. Because the AI sends each request to the counsellor, coach or doctor it belongs to, a meal question and a symptom no longer share a queue, and nobody in the group has to work out whose job it is. On anything clinical, a person still makes the final call.
Taking on a new client needs no setup, since the group arrives with the right people already in it.
Across all 20 care teams, a manager can see what is open, who is holding it, and how long their team is taking to come back.
