EdTech
EdTech
How an Edtech Manages 12000+ Inquiries Across 20+ Sales WhatsApp Numbers
How an Edtech Manages 12000+ Inquiries Across 20+ Sales WhatsApp Numbers
How an Edtech Manages 12000+ Inquiries Across 20+ Sales WhatsApp Numbers
12000+
12000+
12000+
Annual student queries managed across 20+ WhatsApp numbers
Annual student queries managed across 20+ WhatsApp numbers
20,000
20,000
20,000
Automated messages sent monthly by linking CRM with WhatsApp
2X
2X
2X
Sales volume increase delivered in current quarter
Sales volume increase delivered in current quarter
The Challenge
The Challenge
The Challenge
Fragmented management of 12K+ student inquiries across personal WhatsApp numbers, resulting in lack of visibility and control.
Fragmented management of 12K+ student inquiries across personal WhatsApp numbers, resulting in lack of visibility and control.
Fragmented management of 12K+ student inquiries across personal WhatsApp numbers, resulting in lack of visibility and control.
A leading education consulting firm helps students secure admissions to top global institutions, primarily in the US. Handling between 10,000 - 12,000 inquiries annually, the firm faced challenges in managing WhatsApp conversations across its sales, customer support, and mentoring processes.
Conversations were scattered across sales teams' personal WhatsApp accounts, making it difficult for management to track inquiries and ensure consistent responses. The lack of visibility and manual handling of messages caused delays and inefficiencies, particularly in providing timely support to students.
A leading education consulting firm helps students secure admissions to top global institutions, primarily in the US. Handling between 10,000 - 12,000 inquiries annually, the firm faced challenges in managing WhatsApp conversations across its sales, customer support, and mentoring processes.
Conversations were scattered across sales teams' personal WhatsApp accounts, making it difficult for management to track inquiries and ensure consistent responses. The lack of visibility and manual handling of messages caused delays and inefficiencies, particularly in providing timely support to students.
A leading education consulting firm helps students secure admissions to top global institutions, primarily in the US. Handling between 10,000 - 12,000 inquiries annually, the firm faced challenges in managing WhatsApp conversations across its sales, customer support, and mentoring processes.
Conversations were scattered across sales teams' personal WhatsApp accounts, making it difficult for management to track inquiries and ensure consistent responses. The lack of visibility and manual handling of messages caused delays and inefficiencies, particularly in providing timely support to students.
The Solution
The Solution
The Solution
A Multi-number WhatsApp inbox with Automated Messaging, Privacy Controls, and Enhanced Visibility
A Multi-number WhatsApp inbox with Automated Messaging, Privacy Controls, and Enhanced Visibility
A Multi-number WhatsApp inbox with Automated Messaging, Privacy Controls, and Enhanced Visibility
The firm integrated their CRM with Periskope to automate messages across student groups and 1:1 chats, providing visibility across multiple sales WhatsApp numbers.
Multi-Number WhatsApp Inbox: Periskope connected both the sales and mentoring teams’ WhatsApp numbers into a unified platform, giving management full visibility and tracking of communications across individual and group chats.
Message Automation: By integrating the CRM with Periskope, the firm automated outreach and follow-up messages at various stages (e.g., application review, submission). Whenever a lead status changed in the CRM, automated messages were triggered, notifying students of next steps and eliminating manual follow-ups.
Masking Numbers for Privacy: Mentors communicated with students through Periskope, where student phone numbers were masked to protect privacy while allowing seamless interactions.
Visibility and Control: Management gained real-time access to all conversations, enabling them to assign mentors to specific student groups, monitor mentor performance, and track key metrics like response times and open tickets.
The firm integrated their CRM with Periskope to automate messages across student groups and 1:1 chats, providing visibility across multiple sales WhatsApp numbers.
Multi-Number WhatsApp Inbox: Periskope connected both the sales and mentoring teams’ WhatsApp numbers into a unified platform, giving management full visibility and tracking of communications across individual and group chats.
Message Automation: By integrating the CRM with Periskope, the firm automated outreach and follow-up messages at various stages (e.g., application review, submission). Whenever a lead status changed in the CRM, automated messages were triggered, notifying students of next steps and eliminating manual follow-ups.
Masking Numbers for Privacy: Mentors communicated with students through Periskope, where student phone numbers were masked to protect privacy while allowing seamless interactions.
Visibility and Control: Management gained real-time access to all conversations, enabling them to assign mentors to specific student groups, monitor mentor performance, and track key metrics like response times and open tickets.
The firm integrated their CRM with Periskope to automate messages across student groups and 1:1 chats, providing visibility across multiple sales WhatsApp numbers.
Multi-Number WhatsApp Inbox: Periskope connected both the sales and mentoring teams’ WhatsApp numbers into a unified platform, giving management full visibility and tracking of communications across individual and group chats.
Message Automation: By integrating the CRM with Periskope, the firm automated outreach and follow-up messages at various stages (e.g., application review, submission). Whenever a lead status changed in the CRM, automated messages were triggered, notifying students of next steps and eliminating manual follow-ups.
Masking Numbers for Privacy: Mentors communicated with students through Periskope, where student phone numbers were masked to protect privacy while allowing seamless interactions.
Visibility and Control: Management gained real-time access to all conversations, enabling them to assign mentors to specific student groups, monitor mentor performance, and track key metrics like response times and open tickets.
The Impact
The Impact
The Impact
Delivered 20,000 Automated Messages and 2X Sales Volume
Delivered 20,000 Automated Messages and 2X Sales Volume
Delivered 20,000 Automated Messages and 2X Sales Volume
By unifying the WhatsApp numbers of all team members and fully integrating WhatsApp with their CRM, the firm is poised to double its sales query volume this quarter, while automating 20,000 messages monthly across both student WhatsApp groups and 1:1 chats.
By unifying the WhatsApp numbers of all team members and fully integrating WhatsApp with their CRM, the firm is poised to double its sales query volume this quarter, while automating 20,000 messages monthly across both student WhatsApp groups and 1:1 chats.
By unifying the WhatsApp numbers of all team members and fully integrating WhatsApp with their CRM, the firm is poised to double its sales query volume this quarter, while automating 20,000 messages monthly across both student WhatsApp groups and 1:1 chats.
Automate WhatsApp Groups & Chats with Periskope
Automate WhatsApp Groups & Chats with Periskope
Automate WhatsApp Groups & Chats with Periskope
Supercharge your WhatsApp with a powerful CRM, workflow automation and integrations
© 2026 Hashlabs India Private Limited
Features
Integrations
Supercharge your WhatsApp with a powerful CRM, workflow automation and integrations
© 2026 Hashlabs India Private Limited
Features
Integrations
Supercharge your WhatsApp with a powerful CRM, workflow automation and integrations
© 2026 Hashlabs India Private Limited
Features
Integrations