StayVista is India’s leading managed luxury villa rental platform, with 1,200+ premium vacation homes across 85+ destinations and more than 20 states. It has hosted over a million guests since 2015.
These bookings are high-value and personal, so most of the selling happens on WhatsApp, one agent to one guest.
StayVista’s sales team runs to around 60 agents, and every one of them works from their own WhatsApp number. That thread is the deal. A guest asks about dates, talks through the villa, settles on a price and confirms, all inside one chat with one person.
The business had no visibility into any of it. An admin who wanted to know how an enquiry was going had to ask the agent holding the phone, and then take their word for it.
That sits with 15 to 20 admins, every one of them accountable for how the team’s chats are handled, and not one of them able to open a single conversation.
Periskope works with regular WhatsApp numbers. So all 60+ agent numbers went into one multi-number WhatsApp inbox exactly as they were, and nobody moved to a new number or changed how they sell.
An admin now opens any agent’s chat with any guest, sees what has been said and follows activity across the whole team without asking anyone for access.
A lead that has gone quiet shows up now, instead of surfacing weeks later as a booking that never closed. Admins can see which agents are moving deals and which ones are stuck, and step in before it's lost.
