MANAGE GROUPS
Multi-agent platform: enable your entire team to manage group and 1:1 chats without direct WhatsApp access
Scheduled messaging: schedule and send messages to multiple WhatsApp groups in one click
Detailed group analytics: get insights on message volume, open rates, response times and agent productivity
Works with any number: does not require WhatsApp business API. Works with regular WhatsApp numbers.
CREATE TICKETS & TASKS
Create tickets: Instantly turn any customer query across group or 1:1 chats into tickets.
Flag important queries: automatically identify and flag important queries using AI or pre-set rules.
Integrate with your systems: easily sync chats and tickets with HubSpot, Freshdesk, Zoho, Slack, and more.
Track metrics: monitor unanswered questions, open tickets, resolution times, & agent performance
MULTI-NUMBER WHATSAPP
Multi-number WhatsApp: connect and manage multiple WhatsApp numbers from a unified dashboard
Role based permissions: set role-based permissions for team members for access to chats and numbers
Mask Numbers: restrict access to customer data through WhatsApp number masking
Automate groups via APIs: automatically create groups, manage participants, send messages via group APIs
AUTOMATE ACTIONS
Automation rules: set rules to automate replies, tickets and escalations on groups and 1:1 chats
WhatsApp bot for groups: enable intelligent chatbots to manage conversations in your WhatsApp groups
WhatsApp AI agent: setup your AI agent to handle first-level support queries and seamlessly hand off to your team
Multi-step workflows: create multi-step workflows to chain together multiple actions within WhatsApp groups
OTHER PLATFORMS
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