MULTI-NUMBER INBOX
Multi-number inbox: connect multiple numbers to one shared inbox.
Team access: enable your entire team to view and respond to messages without direct WhatsApp access
Track metrics: monitor key metrics like # response rates and times, unanswered questions, and more.
CREATE TICKETS & TASKS
Create tickets: Instantly turn any customer query across group or 1:1 chats into tickets.
Flag important queries: automatically identify and flag important queries with AI or use emojis to create tasks
Integrate with your systems: easily sync and push tickets to HubSpot, Freshdesk, Zoho, Slack, and more.
Track metrics: monitor unanswered questions, open tickets, resolution times, & agent performance
MANAGE GROUPS
Scheduled messaging: schedule and send messages to WhatsApp groups & contacts in one click
Role based permissions: set role-based permissions for team members to send messages, respond to queries etc
Detailed group analytics: get insights on message volume, open rates, response times and unanswered queries
Automate groups actions: automatically create groups, send messages, raise tickets and more with custom rules
AUTOMATE ACTIONS
Automated Replies: Instantly respond to messages with certain keywords or outside business hours
Automated Ticketing: automatically create tickets from customer queries or flagged messages
Auto-assign chats: distribute new chats and tasks to individual agents based on pre-set rules
Automated Notifications: get notified instantly for SLA breaches or messages from key contacts
Use custom prompts to flag key messages and auto-create tickets on WhatsApp so your team can respond faster.
Get instant, ready-to-send replies tailored to each query—plus built-in translation for global conversations.
Train the AI Agent on your FAQs, SOPs, and docs to auto-respond to repetitive queries, raise tickets and tasks, and seamlessly involve human agents on WhatsApp.
Connect your WhatsApp groups, chats and numbers to any third party system with APIs and Webhooks
Monitor message volumes, open rates, response times, and unresolved queries for each team member in real-time.
Enable Number Masking
Enable contact number masking to protect customer privacy by restricting your team's access to phone numbers
Private Notes for Team
Use Private Notes to communicate with your team directly within the chat window—without the end user seeing it.
Data Exports and Logs
Export chat, message, ticket, and team usage data, and audit user actions with detailed logs.
