AUTOMATE CHATS
Automated Ticketing: Auto-flag qeuries, set SLAs, create and assign tickets on group chats
Auto-Responders: Instantly reply to customer queries with predefined or AI-generated messages.
Keyword Triggers: Detect keywords and send custom replies or resources instantly.
Follow-up workflows: Send automatic reminders, updates, or follow-ups based on set conditions.
WHATSAPP AI AUTOMATION
AI Auto-Responses: Let AI handle common queries with accurate, context-aware answers
Smart Routing: Detect intent with AI and automatically assign chats to the right agent or team.
Auto Moderation: Flag spam, remove inactive members, and maintain group hygiene.
AI-Powered Summaries: Get automated daily or weekly summaries of group conversations.
WORKFLOW AUTOMATIONS
Multi-Step Workflows: String together multiple actions and conditions to build advanced workflows.
Automated Escalation Workflows: Escalate high-priority chats or messages to email or Slack
Connect with Your CRM : Integrate chats and tickets with HubSpot, Google Sheets, Zapier and more
Broadcast Automation: Schedule and send personalized campaigns across groups & 1:1 chats
WHATSAPP API
Automate Chats & Groups: Auto create groups, add or remove members, and manage access programmatically.
Messaging & Tickets: Send messages, create tickets, and update chat properties directly via API.
Webhooks: trigger actions, capture events, or sync WhatsApp data with your internal systems via webhooks
Analytics & Monitoring: Track agent productivity, chat engagement and more via APIs
OTHER PLATFORMS
Connects only with Business API numbers
Works only with 1:1 chats
24-hour conversation windows
Template approval for messages
Pay per message
Manage single numbers
Primarily for marketing
V/S
Connects with regular WhatsApp numbers
Works with both group & 1:1 chats
No restriction on conversation windows
No template approval needed
No cost per message
Multi-number, multi-agent Inbox
Best for sales, CS and operations
