Anjali Pandey
If you run sales or support in Brazil, you already know WhatsApp does most of the heavy lifting. You send quotes, chase follow-ups, and close deals on it.
Then your team grows past two people and it stops working. Conversations sit on individual phones, you can’t see what your team is handling, follow-ups slip, and none of it reaches your CRM.
A WhatsApp shared inbox fixes that, but the right one depends on how your team works.
We compared the 5 best WhatsApp shared inbox tools for teams in Brazil so you can pick the one that fits.
We judged each on how it connects to WhatsApp, whether it handles group chats, team features, integrations and pricing. Let’s dive in.
TL;DR comparison
Tool | How it connects | WhatsApp groups | Starting price |
|---|---|---|---|
QR code, regular or Business App numbers | Full support | R$140/user/month | |
ChatGuru | WhatsApp Web, official API, or CoEX | Supported | Quote only |
Eazybe | Chrome extension, regular WhatsApp | Limited | $13/user/month |
Kommo | Official WhatsApp Business API | No | $25/user/month |
Respond.io | Official WhatsApp Business API | No | $79/month |
What Does a WhatsApp Shared Inbox Do?
A WhatsApp shared inbox lets multiple team members access and manage customer conversations from a centralized workspace instead of handling everything through separate phones.
Depending on the tool, a shared inbox can let your team:
Assign conversations: Give each chat an owner so someone is responsible for replying.
Share access: Let sales reps, support agents, and managers work from the same inbox.
Add internal notes: Share context with teammates without sending those notes to customers.
Prevent duplicate replies: Help agents see when someone else is already handling a conversation.
Track performance: Monitor response times, pending chats, and agent activity.
Automate routing: Direct incoming messages to the right team or agent using rules such as keywords, availability, or round-robin assignment.
A shared inbox is different from simply linking WhatsApp to several devices. Device linking allows more people to access chats, but a dedicated team inbox adds management features that help teams coordinate work.
Before you pick one, check how it connects to WhatsApp. Some tools need you to move your number to the WhatsApp Business API, while others let your team keep using the numbers they already have. That choice also decides whether you can work inside WhatsApp groups at all.
Here are the five platforms for teams in Brazil and LATAM, starting with the one built for teams that work in groups.
1. Periskope
Best for: Sales, support and operations teams managing WhatsApp across multiple numbers and group chats.
Periskope brings existing WhatsApp numbers into one shared inbox. Connect each number by scanning a QR code, then let your team manage chats and groups from a single dashboard. Each teammate logs in with their own account, and you control which conversations they can access.
Unlike tools that rely on the WhatsApp Business API, Periskope connects through WhatsApp’s linked-device feature. This lets you keep using eligible WhatsApp and WhatsApp Business app numbers without migrating them to the API.
Key features
Multi-number, multi-agent inbox
Manage chats and groups across multiple connected numbers in one workspace. Control which conversations each teammate can access, with contact masking to restrict agents from seeing customer numbers.Group management and bulk messaging
Handle group conversations alongside one-to-one chats. Send bulk messages to groups, chats and contacts with attachments, polls, variables and scheduling. Periskope includes monthly bulk credits, without template approval or per-message fees for this feature.Flagging and ticketing
Use AI to flag important queries. Create tickets manually, with emoji reactions or through rules triggered by SLA breaches, keywords and mentions. Assign tickets and set up escalations to keep follow-ups on track.AI agent
Let the AI agent answer questions using your knowledge base, retrieve live data and run custom actions in group and one-to-one chats. AI credit allowances depend on your plan.Analytics and exports
Track response times, response rates and ticket metrics by team and phone number. Export messages, chats, tickets and logs when you need to review activity.Integrations and APIs
Connect tools such as HubSpot, Google Sheets, Freshdesk, Zoho Desk and Zapier. Use custom APIs, webhooks and the MCP server to connect WhatsApp workflows with other systems and AI tools.Automation rules
Automate replies, ticket creation, assignment and escalation based on your team's workflows. The number of rules included depends on your plan.
Pricing
Pricing starts at R$140 per license per month. The plan includes one user and the first connected phone. Additional users and phones incur extra charges at the applicable plan rate. Annual billing offers lower monthly rates.
Pros and cons
Pros | Cons |
|---|---|
Handles groups and one-to-one chats in the same inbox | Built for team communication, so broadcast campaigns suit a marketing platform better |
Connects regular WhatsApp and WhatsApp Business App numbers by QR code | Numbers already registered on the WhatsApp Business API cannot connect |
Connect as many numbers as you need (each extra phone is a separate license) | |
AI agent works inside group threads | |
Ticketing with SLA rules, assignment and escalation | |
Bulk messaging with no template approval and no per-message fee | |
Native CRM and helpdesk integrations, plus APIs, webhooks and MCP | |
Billed in reais |
Try Periskope
Manage WhatsApp Groups, Chats and Numbers at Scale
2. ChatGuru
Best for: Brazilian SMBs that want guided setup and ready-made automations for common workflows.
ChatGuru is a Brazilian WhatsApp platform built around service queues and automation. It connects three ways: through WhatsApp on desktop, through the official WhatsApp Business API, or through CoEX, which keeps a number working on the phone and in the platform at the same time.
Key features
Multi-attendant queues: Route incoming chats to the right person using departments, queues and automatic distribution, with advanced rotation rules on higher plans.
Ready-made automation templates: Install pre-built flows for billing through Asaas, scheduling through Feegow or Google Calendar, contract signing through ZapSign and lead capture into RD Station or Monday.
AI summaries and audio transcription: Summarise long threads and convert voice notes to text, available from the Performance plan upward.
Assisted onboarding: Get the platform configured, chatbot flows built and staff trained by a ChatGuru team, with Portuguese support on weekdays.
Pricing
ChatGuru does not publish prices. Plans are sized by user count: Essencial covers 2 users and 1 number, Performance covers 5 users and 1 number, and Profissional covers 10 users and 2 numbers. There is an MEI option for sole traders and an Enterprise tier for larger operations. Every plan routes to a conversation with a specialist.
Pros and cons
Pros | Cons |
|---|---|
Three connection options, including CoEX | Plans cap you at one or two numbers |
Large library of pre-built Brazilian integrations | Support runs weekdays only |
Onboarding and team training included | Prices are not published, so plans cannot be compared directly |
Portuguese support for every customer |
3. Eazybe
Best for: sales reps who want CRM records visible inside the WhatsApp window.
Eazybe works as a browser extension sitting on top of WhatsApp on desktop, with a separate web platform for team features. It connects regular WhatsApp numbers, so your team keeps the numbers it already uses.
Key features
CRM inside the chat window: View and update HubSpot, Zoho, Salesforce, Bitrix or Google Sheets records while the conversation is open.
Chat backup to your CRM: Save conversations from one-to-one chats and groups into your CRM automatically.
Scheduling and quick replies: Schedule follow-up messages and store reply templates with attachments for repeated questions.
Team inbox with ownership tracking: Give the team shared access and let managers see who handled each conversation.
Pricing
Starter runs $13 per user per month and includes the team inbox, chat backup and integrations with HubSpot, Zoho and Google Sheets. Scaler is $22 per user and adds Salesforce, webhooks, dedicated APIs and AI features. Omnis is priced on request. All plans bill in dollars.
Pros and cons
Pros | Cons |
|---|---|
CRM records sit inside the chat window | Runs as a browser extension, so changes to WhatsApp on desktop can break features |
Works with regular WhatsApp numbers | Group support covers backup rather than bulk sending or member management |
Chat backup covers group threads | Billed in dollars, which adds IOF and exchange spread for Brazilian teams |
Low entry price per user |
4. Kommo
Best for: small sales teams that want a visual pipeline wrapped around their messaging.
Kommo, formerly amoCRM, is a sales CRM with messaging built into the core of it. Kommo runs on the official WhatsApp Business API, which means registering a number with Meta rather than connecting one your team already uses.
Key features
Unified messaging inbox: Bring WhatsApp, Instagram, Telegram, email and live chat into one interface, with two-way email sync on every plan.
Visual sales pipeline: Move deals between stages by dragging them, and trigger automations when a lead changes stage.
Salesbot: Build no-code chat flows to qualify leads and answer common questions, available from the Advanced plan.
AI assistance: Generate conversation summaries and rewrite messages on every plan, with suggested replies and lead scoring on higher tiers.
Pricing
Base costs $25 per user per month, Advanced $35 and Pro $45. Every plan runs on a minimum six-month term with no monthly option, so Base works out at $150 per user paid upfront.
Base includes one WhatsApp number and one Instagram account, and Advanced covers three WhatsApp numbers. Meta's per-message fees are billed separately, and all plans charge in dollars.
Pros and cons
Pros | Cons |
|---|---|
Pipeline view suits teams selling through chat | Runs on the official API, so your existing WhatsApp groups are out of reach |
Multichannel inbox beyond WhatsApp | Number allowance depends on plan tier and user count |
AI tools included on every tier | Per-seat lead caps run out quickly for outbound teams |
Established presence across Latin America | Billed in dollars on a six-month commitment |
5. Respond.io
Best for: larger support operations running several messaging channels at once.
Respond.io is an omnichannel messaging platform aimed at larger support operations. It also runs on the official WhatsApp Business API, and it prices by how many contacts your team talks to each month rather than by seat, which changes how the cost scales.
Key features
Omnichannel inbox: Handle WhatsApp, Instagram, Facebook Messenger, Telegram, Viber and email in one workspace, with 5 to 10 users included depending on the plan.
Visual workflow builder: Route, qualify and nurture contacts through drag-and-drop automation.
AI agents: Train an agent on your knowledge base to handle first-touch qualification and routine support questions.
Lifecycle tracking: Move contacts from lead to customer using deal stages and tags.
Pricing
Starter costs $79 per month for 5 users. Growth is $159 and Advanced is $279, both covering 10 users and starting at 1,000 monthly active contacts. Extra users cost extra. Going past the contact limit bills at $12 (Growth) or $15 (Advanced) per additional 100 contacts, Meta's per-message fees sit on top, and all plans charge in dollars.
Example: a support team talking to 2,000 contacts a month on Growth pays the $159 base plus roughly $120 in overage, before Meta's per-message fees.
Pros and cons
Pros | Cons |
|---|---|
Covers more than ten messaging channels | No WhatsApp group support |
No monthly active contact limit on Starter | API setup takes considerably longer than a QR connection |
AI agent and automation tooling | Contact-based billing makes monthly cost harder to predict |
Which WhatsApp Team Inbox Should You Choose?
Start with one question: does your team work inside WhatsApp groups?
If it does, your shortlist shrinks fast. Respond.io does not support WhatsApp groups. Kommo only receives and replies to group messages through a third-party integration. Eazybe backs up group conversations into your CRM, though sending to groups and managing members sit outside what it does.
Periskope handles group threads and one-to-one chats in the same inbox. Here’s what that looks like day to day:
✅ Every number in one place. Connect as many WhatsApp numbers as your team uses, so each rep keeps their own line while managers see across all of them.
✅ Tickets raised from inside a group. A client asks something in a project group, you assign it to an owner with an SLA, and the reply goes back into the same thread.
✅ Bulk actions across groups. Message hundreds of groups at once and manage members without opening each conversation.
✅ Priced in reais. R$140 per license per month with unlimited messages, so a team running 50 client groups pays the same rate as one running five.
If your business coordinates clients, vendors or field teams through WhatsApp groups, that is the deciding factor.
FAQs
1. Can multiple agents use the same WhatsApp number?
Yes. A shared inbox gives each person their own login while customers keep messaging the same number. The platform controls who sees each conversation, who owns it and who replies.
2. Does the WhatsApp Business app support multiple agents?
Only in a limited way. The app links up to four companion devices alongside the main phone, so several people can open the same chats. Everyone sees everything, conversations have no owner, and there is no record of who replied.
3. Do I need the WhatsApp Business API for a team inbox?
No. Periskope, ChatGuru and Eazybe connect the number you already use through a QR code scan. Kommo and Respond.io require the official API, which means Meta registration, business verification, approved templates and a fee for every delivered template message (and, from October 1, 2026, for service replies after the first 1,000 each month).
5. Can a WhatsApp shared inbox manage regular WhatsApp groups?
Periskope does. It connects your existing WhatsApp numbers by QR code and handles group threads alongside one-to-one chats, including bulk sending, member management and tickets raised from inside a group.
5. Do I have to change my WhatsApp number?
Not with a QR-based platform. Periskope connects eligible WhatsApp and WhatsApp Business app numbers as they are, and the phone keeps working normally. The official API route either registers a new number or puts your existing one through Meta’s coexistence process.
6. How do you stop two agents replying to the same customer?
Assignment solves it. Every conversation gets a single owner and the rest of the team can see it is already being handled. Periskope adds internal notes and audit logs, so handovers carry context.
7. Can I connect more than one WhatsApp number to the same inbox?
Yes, though the allowance varies. Periskope lets you connect as many numbers as you need, with each additional phone billed at the plan rate. Kommo includes one number on Base and three on Advanced. ChatGuru covers one or two, depending on the plan.
