Swapnika Nag
|
Feb 4, 2025
While 99% of WhatsApp tools on the market cater to WhatsApp Business API users, Periskope and Maytapi stand out as two popular solutions for automating regular WhatsApp numbers and managing WhatsApp group chats and communities at scale. Whether you're looking to streamline customer support, sales, or operational workflows, this comparison will help you determine which solution best fits your needs.
Overview and Purpose
Periskope
Purpose: Centralizes WhatsApp communication across multiple numbers, making it ideal for customer support, operations, and sales teams. It offers a dashboard for managing messages, tickets, and interactions.
Platform Focus: Built for teams, with features for managing multiple users, WhatsApp numbers, and group chats. Integrates seamlessly with CRMs and other business tools.
Maytapi
Purpose: Provides an API to integrate WhatsApp capabilities into existing systems, enabling message automation and multi-agent access.
Platform Focus: Developer-oriented, with a focus on backend integration and custom workflow automation.
Key Features Breakdown
Periskope
✅ Multi-number Management: Handle communications across various WhatsApp numbers in one dashboard.
✅ Multi-agent Dashboard: Give hundreds of agents access to WhatsApp groups, chats, communities across the connected numbers, without being on WhatsApp
✅ CRM Integration: Easily integrates with tools like HubSpot, Zoho, and Freshdesk.
✅ Ticketing System: Create and track tickets directly from chats.
✅ Analytics: Monitor communication performance and team productivity.
✅ Third-party Integrations: Supports Zapier, Google Sheets, and other tools.
✅ API Access: Enables custom integrations and workflows via APIs and Webhooks
Maytapi
✅ WhatsApp API Integration: Automates messaging and connects with CRMs.
✅ Multi-number Support: Manage multiple WhatsApp accounts.
✅ Developer-Focused Tools: Requires technical expertise to set up and manage.
Usability and Setup
Periskope
🟢 Ease of Use: Designed for non-technical users with an intuitive interface.
🟢 Team Collaboration: Multiple users can manage customer interactions and workflows.
Maytapi
🔴 Technical Setup: Requires developer expertise for API integration and workflow configuration.
🔴 Focus: Prioritizes backend automation over a user-friendly dashboard.
Best Fit
Periskope is best for:
✔️ Teams needing a simple interface for managing multiple WhatsApp numbers.
✔️ Businesses relying on WhatsApp groups for sales, support, or operations.
✔️ Organizations requiring centralized group messaging and ticket management.
Maytapi is best for:
✔️ Businesses with technical teams capable of API-level integrations.
✔️ Companies needing advanced automation workflows.
✔️ Teams already using CRMs and requiring deep integration with WhatsApp.
Integrations
Periskope
🔹 Integrates with CRM systems like HubSpot, Zoho, and Freshdesk.
🔹 Supports tools like Google Sheets and Zapier.
🔹 Offers API access and webhooks for custom integrations and workflows.
Maytapi
🔹 Supports CRMs and tools like Zapier but requires API-level setup.
🔹 Focused on expanding automation capabilities.
Pricing Models
Periskope
💰 Free Trial: 14-day free trial with access to all features.
💰 Paid Plans: Starts at $15/seat/month for the Starter plan and $25/seat/month for the Pro plan.
Maytapi
💰 Free Plan: Limited to 150 messages/day and 5 conversations/month.
💰 Paid Plans: Starts at $29/seat/month, pricing varies based on usage.
Support and Customer Service
Periskope
✔️ Offers WhatsApp chat, email support, and on-call assistance if needed.
✔️ Provides onboarding assistance, a dedicated account manager, and user-friendly documentation.
Maytapi
✔️ Primarily offers email support and a technical knowledge base.
✔️ Extensive developer documentation for API integration.
Final Verdit
Choose Periskope if:
✅ You need a collaborative platform to manage multiple WhatsApp numbers, groups & 1:1 chats
✅ Your team values a user-friendly interface.
✅ You prioritize ease of use over technical customization.
Choose Maytapi if:
✅ You have a technical team for API integrations.
✅ A user-friendly dashboard isn’t a priority for you.
Why Periskope Stands Out
🔹 Ease of Use: The intuitive dashboard is easy to navigate, even for non-technical users.
🔹 Multi-Number and User Management: Manage multiple WhatsApp numbers and team members from one platform.
🔹 Built-In Ticketing: Create, assign, and track tickets directly from chats.
🔹 Seamless Integrations: Works with CRMs like HubSpot, Zoho, and Freshdesk, plus automation tools like Zapier.
🔹 Collaboration Features: Supports multi-user access, enabling teams to manage conversations collaboratively.
🔹 Analytics: Provides insights into communication and team performance.
🔹 Strong Support: Offers onboarding help, detailed guides, and responsive WhatsApp and email support.
🔹 Affordable Pricing: Starts at $15/seat/month, making it cost-effective.
Frequently Asked Questions (FAQs)
1. Does Periskope support ticket management?
Yes, Periskope allows users to create and track tickets directly from chats. A dedicated section provides analytics and tracking for these tickets.
2. Can I integrate Periskope with my CRM?
Yes, Periskope integrates with popular CRMs like HubSpot, Zoho, and Freshdesk, along with tools like Zapier and Google Sheets. It also supports API and webhook integrations.
3. What is the learning curve for Maytapi?
Maytapi is designed for developers and requires knowledge of APIs and backend systems. Non-technical users may find it challenging to set up and manage.
