Swapnika Nag
|
Mar 3, 2025
Hi there,
🚀 Periskope Feature Launch Week 8 is here!
At Periskope, we believe the best features come straight from you—our users. We listen, build fast, and ship even faster. This week, we’re rolling out a set of powerful updates based on your requests, all designed to help teams collaborate better and work more efficiently on WhatsApp.
On Day 1 of Launch Week 8, we’re introducing Private Notes—a simple way for your team to communicate internally on WhatsApp groups and chats without the end user ever knowing.
Why Private Notes Matter
When handling customer queries on WhatsApp, there are times when you need to coordinate with your team—whether it’s clarifying details, assigning tasks, or sharing updates. Instead of switching to another app or losing context,
Private Notes let you keep these internal discussions right where they belong: inside your WhatsApp conversations in Periskope.
Here’s why Private Notes will make teamwork more efficient:
✅ Internal Discussions Made Easy – Chat with your team inside Periskope on WhatsApp groups and chats, without the customer seeing.
✅ Tag Your Teammates – Need input from a colleague? Simply tag them in a Private Note, and they’ll be notified instantly.
✅ Automatic Task Creation – Every time you tag a teammate, Periskope automatically creates a task for them, ensuring nothing falls through the cracks.
✅ Stay Organized – Private Notes appear in a distinct yellow background, so you’ll never mix them up with customer messages.
How It Works
1️⃣ Open any WhatsApp chat or group in Periskope.
2️⃣ Click on the Private Note option in the message box.
3️⃣ The message box turns yellow—this is your internal chat space.
4️⃣ Type your note and tag a teammate for quick collaboration.
5️⃣ Your teammate gets notified, and a task is automatically created for them.
With Private Notes, internal coordination happens within WhatsApp, helping teams respond faster while keeping conversations structured and efficient.
🚀 Try It Out Today
We’re excited for you to experience Private Notes and see how it improves team collaboration. Give it a try and let us know what you think!
Stay tuned for more exciting feature launches this week
