Swapnika Nag
|
Jun 3, 2024
WhatsApp Group APIs & Webhooks
Want to auto create WhatsApp groups with your customers?
What to send WhatsApp messages via workflows ?
Want to integrate WhatsApp with your CRM, ticketing system and other internal tools?
Today we launch our most valuable feature yet - custom WhatsApp APIs and Webhooks.
Periskope APIs lets you extend the capabilities of WhatsApp and integrate it with your own app, offering capabilities such as sending messages, raising tickets, creating groups etc.
List of APIs & Webhooks
Chat creation APIs - APIs to create group or 1:1 chats, to retrieve all chat data including list of members, to add or remove members from a group
Message APIs and Webhooks - APIs to send a message to groups/1:1 chats, to retrieve all messages associated with a group/chat, webhooks for every time a new messages is created, updated or deleted on WhatsApp
Ticket APIs and Webhooks - APIs to get all ticket info, webhooks for every time a ticket is created or updated against a WhatsApp message
Customer Stories
Here’s how some of our clients are leveraging the WhatsApp APIs & Webhooks
A large interior design client uses the Create chat API to automatically create groups with customers and internal stakeholders as soon as a customer reaches a certain stage
A financial services client uses the Send message API to automate workflows to customers for signup, engagement, invoicing and more
A patient care client uses the Ticket created webhook to send customer queries to their ticketing systems and to respond automatically with updates through the send message API
A real estate client uses the Get message API to analyze customer chats for tone of voice, top issues and key insights
Getting Started
Get access to custom WhatsApp APIs & Webhooks three simple steps -
Setup a free trial on Periskope
Connect your WhatsApp to Periskope via the pairing code on your dashboard
Navigate to Settings > Integrations to generate your API keys and subscribe to webhooks
Read the API docs here
If you’d like to see this feature live, request a demo today or signup to a 14-day free trial on Periskope
We are launching a host of new features over the next couple of days. Keep an eye out here or follow us on Linkedin or X to learn all the ways you can manage and automate your WhatsApp at scale.
