MULTI-NUMBER INBOX
Multi-number inbox: connect multiple numbers to one shared inbox. Works with any WhatsApp number.
Team access: enable your entire team to view and respond to messages without direct WhatsApp access
Track metrics: monitor key metrics like # response rates and times, unanswered questions, and more.
Works with any number: does not require WhatsApp business API. Works with any WhatsApp number.
CREATE TICKETS & TASKS
Create tickets: Instantly turn any customer query across group or 1:1 chats into tickets.
Flag important queries: automatically identify and flag important queries with AI or use emojis to create tasks
Integrate with your systems: easily sync and push tickets to HubSpot, Freshdesk, Zoho, Slack, and more.
Track metrics: monitor unanswered questions, open tickets, resolution times, & agent performance
MANAGE GROUPS
Scheduled messaging: schedule and send messages to WhatsApp groups & contacts in one click
Role based permissions: set role-based permissions for team members to send messages, respond to queries etc
Detailed group analytics: get insights on message volume, open rates, response times and unanswered queries
Automate groups actions: automatically create groups, send messages, raise tickets and more with custom rules
AUTOMATE ACTIONS
Automated Replies: Instantly respond to messages with certain keywords or outside business hours
Automated Ticketing: automatically create tickets from customer queries or flagged messages
Auto-assign chats: distribute new chats and tasks to individual agents based on pre-set rules
Automated Notifications: get notified instantly for SLA breaches or messages from key contacts
Connect with internal systems to manage multiple WhatsApp numbers, groups & chats with custom APIs & Webhooks
Use AI to auto flag important queries, summarize chats and draft responses with complete context
Automate replies, send messages, create tickets, forward chats, and more with a powerful custom rules engine.
Easily manage and export media, group members and properties, conversations, messages and more.
Monitor message volumes, open rates, response times, and unresolved queries for each team member in real-time.
Aman Jain
Head of Strategy, Elivaas
