Swapnika Nag
|
Jan 15, 2024
Responding to customer inquiries across WhatsApp groups, chats, and communities can feel like an uphill battle—especially when you’re managing high volumes or dealing with after-hours messages.
That’s why we’re excited to introduce Periskope's Automated Replies on WhatsApp Groups, Chats & Communities —your solution for providing seamless, 24/7 communication without overwhelming your team.
Let’s dive into Automated Replies and explore the incredible use cases they unlock for businesses and teams!
Automatic Replies After Hours
Responding to customers outside of business hours is now effortless.
With Automated Replies, you can set predefined messages to be sent when inquiries arrive after your team has signed off for the day. You can set up business hours, such as 8 AM to 5 PM or Monday to Friday.
For example: “Thanks for reaching out! Our team will get back to you during business hours.”
This feature ensures customers feel acknowledged and reassured that their inquiries are not being ignored, even when your team isn’t immediately available.
Automated Replies for Keyword-Based Messages
Save time and streamline customer interactions by setting up keyword-based automated replies. When customers use specific terms such as "price," "delivery," or "support," the system can automatically send relevant responses.
For example: If a customer messages "price," they can instantly receive a reply like: “Our pricing details can be found here: [link].”
This functionality not only addresses frequent customer queries but also helps guide them to the next steps efficiently.
Automated Replies When a Specific Contact Messages
Sometimes, you might want to set up unique automated replies for particular contacts—like VIP customers or recurring clients. Automated Replies allows you to do just that.
For example: When a specific client messages, they can receive a personalized response such as: “Hi [Name], thanks for reaching out! Your request is important to us, and we’ll prioritize it shortly.”
This targeted approach ensures important contacts feel valued and prioritized.
Setting up Automated Replies
At its core, the feature identifies messages that require attention based on pre-defined criteria and sets up automated replies for them. Setting up Automated Replies is simple and intuitive. Follow these steps to get started:
Setting Up Ticket Automation
Signup to Periskope and create a trial account
Go to the Automation Rules section in the Periskope dashboard.
Click on “New Rule” and select the option to create from scratch.
Set the Trigger: Select “New Message Received” as the trigger.
Adjust Criteria: Define the specific conditions or filters that suit your needs.
Add an Action: Choose “Reply to Message” and customize the automated reply.
Save and Activate: Once saved, the rule will work to send automated replies.
Simply signup to Periskope, connect your WhatsApp, and setup automation rules right away! You can also book a demo our team for a walkthrough.
