Swapnika Nag
|
Nov 4, 2024
Getting Started
We’re back with Week 5 of Periskope’s Feature Launch, and this one’s all about transforming customer support.
Meet our newest integration: Freshdesk + WhatsApp! This feature combines the immediacy of WhatsApp with Freshdesk’s powerful ticketing to help support teams stay on top of every conversation.
What to do with the Freshdesk WhatsApp Integration
Here’s what you can do with this integration:
Connect WhatsApp Groups and Chats: Easily link 1:1 chats and group conversations to Freshdesk, keeping all interactions organized and in one place.
Create Tickets Instantly: Turn any WhatsApp message into a Freshdesk ticket in seconds, making it easier to prioritize and track customer inquiries.
Reply from Freshdesk, Straight to WhatsApp: Resolve tickets directly from Freshdesk, with responses automatically sent back to the relevant WhatsApp group or chat.
Track Key Metrics: Keep an eye on vital support stats, like open tickets and resolution times, for real-time insights into team performance.
This integration is designed to help teams work faster and smarter, ensuring no customer query falls through the cracks.
Steps to connect Periskope with Freshdesk
To connect your Freshdesk, you must have a Periskope account. Once logged into the account, visit here to connect Freshdesk.
Click on connect. In order to connect your Freshdesk account, you need to provide the following details:
- Freshdesk Domain: Enter your Freshdesk domain. For example,https://example.freshdesk.com.
- API Key: To get the API key, log in to your Freshdesk account and navigate toProfile Settings>Your API Key.Now you have successfully connected your Freshdesk account with Periskope. You can now use the integration to sync tickets on Periskope to Freshdesk!
