Features

Integrations

Case Studies

Resources

Setup Quick Replies on WhatsApp

Setup Quick Replies on WhatsApp

Swapnika Nag

|

May 1, 2024

Brought to you by Periskope

Brought to you by Periskope

Manage your WhatsApp groups, chats & numbers at scale

Manage your WhatsApp groups, chats & numbers at scale

Getting Started

Do you get a lot of common, repetitive questions from your clients? Is it hard to monitor the quality of WhatsApp responses across your team?

Now setup quick replies to answer frequently asked questions (FAQs) related to sales, product or customer support on WhatsApp. What more - you can attach documents, images, and videos to your quick replies.

The main purpose of quick replies is to be more efficient than having sales or CS teams manually search for and find answers to common customer questions, while providing a better, more uniform experience to your customers.

Setting Up Quick Replies

Setup WhatsApp quick replies on Periskope in 3 simple steps -

  • Navigate to settings > quick replies and click on "Create Quick Reply"

  • Enter a slash command shortcut for the reply

  • Compose the quick reply, add attachments if any and click "Save"

Invoking a Quick Reply

Use the "/" command when typing any message to open up the list of available quick replies. Choose the reply you want to send and click enter.

Please note that quick replies can be invoked both at the beginning and the middle of messages by clicking "/"

Scheduling Quick Replies

In addition to invoking quick replies, you can also schedule these by clicking on the clock icon in the message text box. The scheduled quick replies will be delivered at the chosen date and time.

If you’d like to see this feature live, request a demo today or signup to a 14-day free trial on Periskope

We are launching a host of new features over the next couple of days. Keep an eye out here to learn all the ways you can manage and automate your WhatsApp at scale.

2000+ customers use Periskope to

Connect multiple WhatsApp numbers

Manage WhatsApp groups & chats

Create tickets and tasks

Manage team access

Automate workflows

…and more

Automate your WhatsApp with Periskope

Automate your WhatsApp with Periskope

Automate your WhatsApp with Periskope