Swapnika Nag
|
Jun 4, 2024
Launching WhatsApp Analytics
Since we launched Periskope, our focus has been to make it easier for customers to extract as much insight as possible from their WhatsApp data.
Today we’re excited to announce a fully redesigned analytics and dashboarding experience that does just that. Covering both summary and team level metrics, the Periskope dashboard now gives you a single pane view of your most important operational metrics
Metrics You Can Track
You can now track key metrics on dashboard including:
Number of messages sent across all your groups and chats - this is a key metric for customers to do manpower planning.
Flagged messages - track "important" queries auto flagged by AI
Open tickets - track and manage all open and in progress tickets across chats and connected numbers
Bulk messages - track bulk messages sent and delivered rates
TAT / Response times - measure how quickly your teams are responding to customer queries
Team level metrics - measure # of responses, open tickets, and first response times / TAT for your entire team
Getting Started
Get access to the powerful Periskope dashboard in three simple steps -
Setup a free trial on Periskope
Connect your WhatsApp to Periskope via the pairing code on your dashboard
Navigate to Dashboard to track your key metrics
If you’d like to see this feature live, request a demo today or signup to a 14-day free trial on Periskope
We are launching a host of new features over the next couple of days. Keep an eye out here or follow us on Linkedin or X to learn all the ways you can manage and automate your WhatsApp at scale.
