Tony Peter
|
Sep 30, 2024
Getting Started
WhatsApp is an important tool for many businesses to connect with customers in real-time. WhatsApp chat widget on the website offers a simple, effective way to engage with new website visitors instantly.
This button lets prospects start a conversation with your business without saving your number, creating a seamless entry point for customer interaction. Let’s explore how to set up this free tool and boost your engagement effortlessly.
Steps to Set Up a Free WhatsApp Click-to-Chat Button
Click here to open Periskope's click to chat setup tool
Customize the button display
Choose your brand color or paste the color code. Add your logo by pasting the URL (use a 1:1 aspect ratio).
Write a short CTA of up to 20 characters. Decide whether to display only the WhatsApp icon or include the CTA text.
Position the button at the bottom left or bottom right of your site.
Add your phone number and default message
Enter the WhatsApp number you want customer to reach you on (this can be ANY WhatsApp number)
Enter a default welcome message that will be displayed when users click on the widget.
Additionally, you can include a pre-filled text that users can send you with one click (this will be editable for the user
Click the “Generate Widget Code” button
A pop-up window will open. Find the instructions on how to add the widget code to your website.
Copy the code snippet to the clipboard and paste it before the closing body tag. If you use a website builder like WordPress, you can add the code using plugins like WPCode.
If you are facing issues, you can reach our team on WhatsApp
Benefits of WhatsApp Click-to-Chat
Adding a WhatsApp chat widget to your website can benefit your business in several ways:
Ease of Communication: By integrating a WhatsApp chat button, you allow customers to reach out to you instantly. With just a click, they can start a conversation, making it effortless to connect with your business.
Improves Lead Generation and Sales: When customers click the chat button, they implicitly grant permission for future contact, allowing you to stay connected. Their phone numbers can also be saved in your CRM for ongoing engagement
Minimize Customer Drop-off: Even after a customer leaves your platform, you can continue the conversation and stay engaged with them.
Best Practices for Using WhatsApp Click-to-Chat
Here are some tips to maximize the effectiveness of your WhatsApp Click-to-Chat button
Place the button on pages where visitors are most likely to seek help or inquire about services or products
Include business hours and an expected response time, so visitors know when to expect a reply
Set up auto-replies to ensure users receive acknowledgment texts during off-hours and know when to expect a follow-up
Using Periskope for WhatsApp Automation
With Periskope, you can automate responses and manage customer interactions more efficiently.
Personalised responses: When a prospect clicks the widget to start a chat, Periskope can automatically send a personalized reply including documents, links and media.
Multi agent inbox: With Periskope, you can have any number fo sales of CS agent respond to customer queries, all from a single number.
Integrate WhatsApp with your systems: With Periskope, you can integrate WhatsApp with your CRM and automatically capture all customer conversations, create tickets and track key metrics
WhatsApp Chat Widget FAQs
Is it easy to add a WhatsApp chat widget to my site?
Yes. You can generate the widget for free using tools like Periskope. Simply customize the design, add your phone number, and paste the widget code into your website.
Can I customize the WhatsApp click-to-chat button to match my brand?
Yes, you can customize it to match your brand’s look. You can adjust the color, logo, and text to align with your brand identity and make the widget more appealing to your visitors.
How does the WhatsApp chat widget improve customer engagement?
The chat widget lets customers reach out through a familiar app, making communication easy and quick. You can respond to inquiries faster with WhatsApp automation solutions like Periskope.
