1. Periskope

Periskope helps manage communication across multiple WhatsApp numbers with a shared inbox, enabling teams to access messages centrally without direct WhatsApp access. Periskope enables turning messages into tickets, chat labeling for better categorisation, and integrations with tools like HubSpot and Zoho. It also provide analytics on response rates, messages, tickets, phone usage, and engagement in groups and chats.

Key Features:

• Multi-Number Management: Seamlessly manage multiple WhatsApp numbers from one platform.

• Integrated Ticketing System: Create, track, and resolve customer issues effortlessly. Automatically create tickets with AI.

• CRM Integration: Sync with tools like HubSpot, ZohoDesk, and Google Sheets.

• Advanced Analytics: Gain insights into team performance, unanswered questions, response rates & more

• API Access: Build custom integrations for enhanced workflows.

Pros:

• Works with normal WhatsApp numbers (no WhatsApp Business API required)

• Multi-number inbox for all your sales agents

• Number masking to protect customer data

• Real-time analytics on # of messages, # of queries, First response time, open tickets and more

• Automates workflows to enhance efficiency.

• Integrations with HubSpot, Freshdesk, Zoho Desk, Zapier and other popular CRMs

Cons:

• Not focused on WhatsApp marketing

• No free offering, only limited to a 14-day free trial

Pricing:

• Starter: $20/month.

• Pro: $30/month.

2. Wati

Wati is a user-friendly WhatsApp Business API tool designed for business looking to engage customers effectively. It’s trusted by over 10,000 businesses worldwide.

Key Features:

• WhatsApp Business API solution

• Shared inbox for team collaboration.

• No-code chatbots and automation for routine tasks.

• Personalised messaging based on customer behaviour.

• Advanced analytics to monitor performance.

Pros:

• Easy setup and user-friendly design.

• Scalable for small to large businesses.

• Integrates with CRM systems and eCommerce platforms.

Cons:

• Built over WhatsApp Business API: does not work with normal WhatsApp numbers.

• Per message cost adds up.

• Cannot connect multiple sales numbers to a single dashboard.

• Higher-tier features are expensive.

Pricing:

• Growth Plan: $35/month.

• Pro Plan: Starts at $200/month.

3. Cooby

Cooby is a lightweight WhatsApp Web extension ideal for personal use and small teams. It helps organise chats, manage workflows, and track messages efficiently.

Key Features:

• Organise chats into tabs for easy navigation.

• CRM integrations with Salesforce and HubSpot.

• Quick replies and customisable templates.

• Message non-contacts without saving their numbers.

Pros:

• Simple and user-friendly interface.

• Effective organisation for managing multiple chats.

• Free version available for basic needs.

Cons:

• Chrome Extension: does not support multi-number inbox.

• Only works if the user is online on WhatsApp

• No unified visibility of key performance metrics

Pricing:

• Starter Plan: $20.99/month.

• Pro Plan: $31.99/month.

4. AiSensy

AiSensy is a versatile tool for creating chatbots, automating campaigns, and analysing customer behaviour on WhatsApp.

Key Features:

• Multilingual, customisable chatbots.

• Targeted campaign management.

• Detailed analytics for actionable insights.

Pros:

• Affordable for SMEs.

• Excellent chatbot customisation options.

Cons:

• Limited integration options.

• Only works with WhatsApp Business API, not regular WhatsApp numbers.

• Per-message costs can add up.

• No unified dashboard for multiple numbers.

Pricing:

• Basic: $20/month.

• Pro: $45/month.

5. Blueticks

Blueticks is a marketing-focused WhatsApp extension offering message scheduling and task management for marketers.

Key Features:

• Schedule messages in advance.

• Organise tasks directly in WhatsApp Web.

• API integration for enhanced workflows.

Pros:

• Free version available.

• Simplifies message scheduling and task management.

Cons:

• Risk of WhatsApp account bans.

• Limited business features for larger teams.

• Chrome Extension: does not support multi-number inbox.

• No unified visibility of key performance metrics

Pricing:

• Scheduler: $3/month.

• Manager: $7/month.

• Campaigner: $15/month.

6. Twilio

Twilio is a developer-friendly platform offering APIs for custom WhatsApp solutions, making it ideal for large enterprises.

Key Features:

• Developer APIs for custom workflows.

• Global reach in over 180 countries.

• Scalable infrastructure for high messaging volumes.

Pros:

• Highly customisable.

• Excellent developer resources.

• Flexible pay-as-you-go pricing.

Cons:

• Interactions API limited to 20 requests/second per endpoint per account.

• Works only with WhatsApp Business API, not normal WhatsApp.

• No unified dashboard for managing multiple sales numbers.

• Interface is cluttered and difficult to navigate due to its numerous features and options.

Pricing:

• Starts at $0.005 per message.

7. Gallabox

Gallabox is a WhatsApp CRM tool that helps businesses manage customer conversations and automate workflows effectively.

Key Features:

• Shared inbox for better team collaboration.

• Chatbot integration for automation.

• Customisable workflows.

Pros:

• Streamlines team collaboration.

• Robust automation features.

Cons:

• Lacks personalized, end-to-end customer support.

• High pricing tiers may be unaffordable for small businesses.

• Only supports WhatsApp Business API; not compatible with regular WhatsApp.

• Unable to manage multiple sales numbers from one dashboard.

Pricing:

• Starts at $40/month.

• Pricing varies by features and usage.